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DECISION MAKING / 3 min read

Better dashboards begin with better questions.

“We need a dashboard” describes an output. A useful starting point describes the decision the team wants to make.

01

Name the decision

Replace “show me sales” with “which product group should we investigate in the next review?” The second question gives the analysis a purpose without pretending the data already contains the answer.

02

Choose a comparison

A number becomes more useful beside a sensible reference. Compare like periods, like channels or a clearly defined target. Note changes to scope, seasonality and missing data before interpreting a difference.

03

Ask for an explanation to investigate

A change tells you where to look. It does not prove a cause. List plausible explanations and the evidence needed to distinguish them. Treat an automated insight as a starting point for review.

04

Finish with an owner and a date

Give the next investigation an owner, a question and a review date. A useful business conversation ends with a specific next step, even when the answer is to gather better evidence.

TAKE THIS WITH YOU

Start with the decision, choose a fair comparison and turn the finding into a focused next investigation.

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